VxScan Error Messages
VxScan is programmed to intuitively explain to a voter or poll worker problems that may occur with a ballot or the VxScan. The following is a list of potential error messages and the actions a voter or a poll worker should take to remedy the error.
Ballots Already Scanned
Ask a poll worker for help.
Contact your election administrator, the ballot count is not zero at polls open.
Ballot Not Counted
Remove ballot and scan again.
Ballot Not Counted - The scanner is in test mode and an official ballot was detected.
Ask a poll worker for help.
Contact your election administrator, scanner is in test mode.
Ballot Not Counted - Multiple sheets detected. Remove your ballot and insert one sheet at a time.
Remove the ballot sheets and insert one sheet at a time.
If the error repeats, contact your election administrator to review double sheet detection settings.
Ballot Not Counted - Remove ballot to continue.
Remove the ballot and scan again.
Ballot Not Counted - The scanner is in official mode and a test ballot was detected.
Ask a poll worker for help.
Issue the voter an official ballot. Contact your election administrator if you do not have official ballots.
Ballot Not Counted - The ballot does not match the election this scanner is configured for.
Ask a poll worker for help.
Verify the correct ballot was issued to the voter. Contact your election administrator for the correct ballots.
Ballot Not Counted - The ballot does not match the precinct this scanner is configured for.
Ask a poll worker for help.
Contact your election administrator for the correct ballots or to change the precinct on the VxScan.
Ballot Not Counted - The ballot is jammed in the scanner.
Ask a poll worker for help.
Clear the ballot jam from inside the ballot box and have the voter reinsert their ballot.
Ballot Not Counted - There was a problem scanning your ballot. Please scan it again.
Remove the ballot and scan again.
If the ballot continues to be unread, spoil the ballot and issue a new one to the voter.
Ballot Not Counted - The scanner needs to be cleaned.
Ask a poll worker for help.
Unseal and open the poll worker door, the access panel, and the scanner. Clean the glass and rollers with a microfiber cloth wetted with isopropyl alcohol. Close the scanner and all panels and reseal.
Card is Backwards
Remove the smart card, turn it around, and insert it again.
CVR Sync Required
Ask a poll worker for help.
Insert a poll worker card and then select Sync CVRs to sync CVRs to the USB drive.
Internal Connection Problem
Ask a poll worker for help.
Reboot the scanner - insert the poll worker card, select Menu, and Power Down, then unplug and replug the scanner.
If the error continues to display, contact your election administrator.
Invalid Card - Remove the card to continue.
Contact your election administrator for a new poll worker card.
Remove Your Ballot - Another ballot is being scanned.
Remove the ballot and wait for the previous ballot to be counted.
Something went wrong - Ask a poll worker to restart the scanner.
Ask a poll worker for help.
Reboot the scanner - insert the poll worker card, select Menu, and Power Down, then unplug and replug the scanner.
The scanner will reboot and scanning can resume.
VxScan's ballot box capacity is 3000 ballot sheets. If the ballot box reaches capacity, ballots should be removed and secured according to state law and rule.
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