VxSuite User Manual - v4
  • VotingWorks Overview
  • VxAdmin System Setup
    • VxAdmin Hardware Setup
    • Configure VxAdmin
    • Save Election Package
    • Smart Cards and User Roles
    • USB Formatting
    • VxAdmin Diagnostics
    • Unlocking & Locking
    • VxAdmin Printer FAQs
  • VxAdmin Error Messages
  • VxScan
    • Configure VxScan
    • Printer Management
    • Scanner Management
    • VxScan Diagnostics
    • VxScan Error Messages
    • Additional Poll Worker Actions
    • Additional VxScan Settings
  • Logic & Accuracy Pre-Election Testing
    • L&A Overview
    • L&A Cleanup
    • Setup Inspection
  • Election Day Guides
    • VxScan Setup
    • Opening Polls
    • Assisting Voters
    • Closing Polls
    • Packing Up VxScan
  • Election Night Guides
    • Tally Results
    • Write-In Adjudication
    • Manual Tallies
    • Reports
    • Mark Results as Official
  • After Election Night
    • Retaining & Removing Election Files
    • Post-Election Audit Resources
  • Checklists
    • Overview
    • New Hampshire Checklists
    • Pre-Election Setup Checklist
    • L&A Testing Checklist
    • Poll Worker Checklist
    • Election Night Checklist
  • Miscellaneous
    • Signed Hash Validation
    • Setting Date & Time
    • Operational Environment
    • Seal Recommendations
    • Supply List
  • VxCentralScan
    • VxCentralScan Hardware Setup
    • Configure VxCentralScan
    • Central Scanning
    • Election Night Checklist - VxCentralScan
    • Retaining and Removing Files - VxCentralScan
    • VxCentralScan Diagnostics
  • VxCentralScan Error Messages
  • VxMark
    • VxMark Hardware Setup
    • Configure VxMark
    • Open and Close Polls
    • Voting Sessions
    • Voting Session Language & Settings
    • Packing Up VxMark
    • VxMark Error Messages
    • VxMark Diagnostics
    • Retaining and Removing Files - VxMark
    • VxMark Checklist
  • System Maintenance Manual
    • Maintenance Overview
    • VxAdmin & VxCentralScan Maintenance Manual
    • VxScan Maintenance Manual
    • VxMark Maintenance Manual
    • Approved Parts List
Powered by GitBook
On this page
Export as PDF
  1. VxScan

VxScan Error Messages

VxScan is programmed to intuitively explain to a voter or poll worker problems that may occur with a ballot or the VxScan. The following is a list of potential error messages and the actions a voter or a poll worker should take to remedy the error.

Error Message
Voter Action
Poll Worker Action

Ballots Already Scanned

Ask a poll worker for help.

Contact your election administrator, the ballot count is not zero at polls open.

Ballot Not Counted

Remove ballot and scan again.

Ballot Not Counted - The scanner is in test mode and an official ballot was detected.

Ask a poll worker for help.

Contact your election administrator, scanner is in test mode.

Ballot Not Counted - Multiple sheets detected. Remove your ballot and insert one sheet at a time.

Remove the ballot sheets and insert one sheet at a time.

If the error repeats, contact your election administrator to review double sheet detection settings.

Ballot Not Counted - Remove ballot to continue.

Remove the ballot and scan again.

Ballot Not Counted - The scanner is in official mode and a test ballot was detected.

Ask a poll worker for help.

Issue the voter an official ballot. Contact your election administrator if you do not have official ballots.

Ballot Not Counted - The ballot does not match the election this scanner is configured for.

Ask a poll worker for help.

Verify the correct ballot was issued to the voter. Contact your election administrator for the correct ballots.

Ballot Not Counted - The ballot does not match the precinct this scanner is configured for.

Ask a poll worker for help.

Contact your election administrator for the correct ballots or to change the precinct on the VxScan.

Ballot Not Counted - The ballot is jammed in the scanner.

Ask a poll worker for help.

Clear the ballot jam from inside the ballot box and have the voter reinsert their ballot.

Ballot Not Counted - There was a problem scanning your ballot. Please scan it again.

Remove the ballot and scan again.

If the ballot continues to be unread, spoil the ballot and issue a new one to the voter.

Ballot Not Counted - The scanner needs to be cleaned.

Ask a poll worker for help.

Unseal and open the poll worker door, the access panel, and the scanner. Clean the glass and rollers with a microfiber cloth wetted with isopropyl alcohol. Close the scanner and all panels and reseal.

Card is Backwards

Remove the smart card, turn it around, and insert it again.

CVR Sync Required

Ask a poll worker for help.

Insert a poll worker card and then select Sync CVRs to sync CVRs to the USB drive.

Internal Connection Problem

Ask a poll worker for help.

Reboot the scanner - insert the poll worker card, select Menu, and Power Down, then unplug and replug the scanner. If the error continues to display, contact your election administrator.

Invalid Card - Remove the card to continue.

Contact your election administrator for a new poll worker card.

Remove Your Ballot - Another ballot is being scanned.

Remove the ballot and wait for the previous ballot to be counted.

Something went wrong - Ask a poll worker to restart the scanner.

Ask a poll worker for help.

Reboot the scanner - insert the poll worker card, select Menu, and Power Down, then unplug and replug the scanner.

The scanner will reboot and scanning can resume.

VxScan's ballot box capacity is 3000 ballot sheets. If the ballot box reaches capacity, ballots should be removed and secured according to state law and rule.

PreviousVxScan DiagnosticsNextAdditional Poll Worker Actions

Last updated 5 months ago