VxSuite User Manual - v4
  • VotingWorks Overview
  • VxAdmin System Setup
    • VxAdmin Hardware Setup
    • Configure VxAdmin
    • Save Election Package
    • Smart Cards and User Roles
    • USB Formatting
    • VxAdmin Diagnostics
    • Unlocking & Locking
    • VxAdmin Printer FAQs
  • VxAdmin Error Messages
  • VxScan
    • Configure VxScan
    • Printer Management
    • Scanner Management
    • VxScan Diagnostics
    • VxScan Error Messages
    • Additional Poll Worker Actions
    • Additional VxScan Settings
  • Logic & Accuracy Pre-Election Testing
    • L&A Overview
    • L&A Cleanup
    • Setup Inspection
  • Election Day Guides
    • VxScan Setup
    • Opening Polls
    • Assisting Voters
    • Closing Polls
    • Packing Up VxScan
  • Election Night Guides
    • Tally Results
    • Write-In Adjudication
    • Manual Tallies
    • Reports
    • Mark Results as Official
  • After Election Night
    • Retaining & Removing Election Files
    • Post-Election Audit Resources
  • Checklists
    • Overview
    • New Hampshire Checklists
    • Pre-Election Setup Checklist
    • L&A Testing Checklist
    • Poll Worker Checklist
    • Election Night Checklist
  • Miscellaneous
    • Signed Hash Validation
    • Setting Date & Time
    • Operational Environment
    • Seal Recommendations
    • Supply List
  • VxCentralScan
    • VxCentralScan Hardware Setup
    • Configure VxCentralScan
    • Central Scanning
    • Election Night Checklist - VxCentralScan
    • Retaining and Removing Files - VxCentralScan
    • VxCentralScan Diagnostics
  • VxCentralScan Error Messages
  • VxMark
    • VxMark Hardware Setup
    • Configure VxMark
    • Open and Close Polls
    • Voting Sessions
    • Voting Session Language & Settings
    • Packing Up VxMark
    • VxMark Error Messages
    • VxMark Diagnostics
    • Retaining and Removing Files - VxMark
    • VxMark Checklist
  • System Maintenance Manual
    • Maintenance Overview
    • VxAdmin & VxCentralScan Maintenance Manual
    • VxScan Maintenance Manual
    • VxMark Maintenance Manual
    • Approved Parts List
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  • Hardware Maintenance
  • Scanner Cleaning
  • Other Maintenance Tasks
  • Software Maintenance
  • Data Maintenance
  • Maintenance Support & Spare Recommendations
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  1. System Maintenance Manual

VxMark Maintenance Manual

PreviousVxScan Maintenance ManualNextApproved Parts List

Last updated 5 months ago

For reference information on VxMark, see the following links:

  • Hardware Overview -

  • Software Functionality -

Hardware Maintenance

The user should never try to perform complex repairs on VxMark. Only VotingWorks should perform repairs that require disassembly of any kind. Users are expected to keep the scanner, screen, and USB ports clean.

Scanner Cleaning

The scanner should be cleaned for every election before pre-election testing and again after pre-election testing. For instructions, see the section in the user manual. VotingWorks recommends using Ricoh Cleaner F1 (PN: PA03950-0352) with cleaning wipes (PN: CG90000-120001) or equivalent. Other scanner-specific cleaning fluids or greater than 70% isopropyl alcohol can be used for the cleaning fluid. A microfiber or lint-free cloth can be used for the wipe.

Other Maintenance Tasks

VotingWorks recommends cleaning the screen and the USB port as needed. The screen can be cleaned by gently wiping with cleaning wipes such as ULINE S-12236 or equivalent. The USB port can be cleaned by blowing it with air in a can, such as ULINE S-6771 or equivalent, from a distance of at least one foot. Read all manufacturer safety instructions before using air in a can.

Software Maintenance

There are no required steps for maintaining the software or firmware. The software is installed by VotingWorks and cannot be modified. The underlying databases for all applications are self-maintaining and do not need to be tuned by end users.

Data Maintenance

VxMark does not store voter selections or tabulate ballots. There is no need to perform data backups.

Maintenance Support & Spare Recommendations

VotingWorks recommends having scanner cleaning supplies immediately available at all times. If a dirty scanner prevents ballots from being interpreted and presented to users, voting cannot continue. In order to avoid delays in voting, scanning cleaning supplies should be at all voting locations.

Cleaning VxMark
VxMark Function
VxMark Function