VxSuite User Manual - v4
  • VotingWorks Overview
  • VxAdmin System Setup
    • VxAdmin Hardware Setup
    • Configure VxAdmin
    • Save Election Package
    • Smart Cards and User Roles
    • USB Formatting
    • VxAdmin Diagnostics
    • Unlocking & Locking
    • VxAdmin Printer FAQs
  • VxAdmin Error Messages
  • VxScan
    • Configure VxScan
    • Printer Management
    • Scanner Management
    • VxScan Diagnostics
    • VxScan Error Messages
    • Additional Poll Worker Actions
    • Additional VxScan Settings
  • Logic & Accuracy Pre-Election Testing
    • L&A Overview
    • L&A Cleanup
    • Setup Inspection
  • Election Day Guides
    • VxScan Setup
    • Opening Polls
    • Assisting Voters
    • Closing Polls
    • Packing Up VxScan
  • Election Night Guides
    • Tally Results
    • Write-In Adjudication
    • Manual Tallies
    • Reports
    • Mark Results as Official
  • After Election Night
    • Retaining & Removing Election Files
    • Post-Election Audit Resources
  • Checklists
    • Overview
    • New Hampshire Checklists
    • Pre-Election Setup Checklist
    • L&A Testing Checklist
    • Poll Worker Checklist
    • Election Night Checklist
  • Miscellaneous
    • Signed Hash Validation
    • Setting Date & Time
    • Operational Environment
    • Seal Recommendations
    • Supply List
  • VxCentralScan
    • VxCentralScan Hardware Setup
    • Configure VxCentralScan
    • Central Scanning
    • Election Night Checklist - VxCentralScan
    • Retaining and Removing Files - VxCentralScan
    • VxCentralScan Diagnostics
  • VxCentralScan Error Messages
  • VxMark
    • VxMark Hardware Setup
    • Configure VxMark
    • Open and Close Polls
    • Voting Sessions
    • Voting Session Language & Settings
    • Packing Up VxMark
    • VxMark Error Messages
    • VxMark Diagnostics
    • Retaining and Removing Files - VxMark
    • VxMark Checklist
  • System Maintenance Manual
    • Maintenance Overview
    • VxAdmin & VxCentralScan Maintenance Manual
    • VxScan Maintenance Manual
    • VxMark Maintenance Manual
    • Approved Parts List
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VxAdmin Error Messages

VxAdmin is programmed to intuitively explain problems to an election official.

Error Message
Election Official Action

Smart card error messages

Card Backward

Flip the smart card and reinsert it.

Invalid Card

Follow the instructions on screen. Primary actions include trying a different card, programming a fresh card, and checking your machine date and time.

Error programming <cardRole> card. Error resetting <cardRole> card PIN. Error unprogramming <cardRole> card.

Try the card action again and, if that doesn't work, try a different card. The card may be damaged or not a VotingWorks-issued card.

Formatting USB drives

Failed to Format USB Drive

Try again and, if that doesn't work, try a different USB drive.

Election package configuration

Invalid election package zip file. Invalid election definition file. Invalid system settings file.

Double check that you're attempting to load a valid VotingWorks-provided election package file.

Importing CVRs

There was an error reading the contents of <exportName>: Unable to authenticate cast vote records. Try exporting them from the scanner again.

Try exporting CVRs from the relevant scanner again. The CVRs may be damaged, e.g., because the USB drive was pulled from the machine while data was being written.

Other

Card Reader Not Detected

Try restarting. If the card reader is still not detected, reach out to VotingWorks for assistance.

Something went wrong - Please restart the machine.

Restart the machine.

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Last updated 1 month ago