VxAdmin Error Messages

VxAdmin is programmed to intuitively explain problems to an election official.

Error Message
Election Official Action
Log File Entry

Smart card error messages

Card Backward

Flip the smart card and reinsert it.

eventId: auth-login disposition: failure reason: card_error

Invalid Card

Follow the instructions on screen. Primary actions include trying a different card, programming a fresh card, and checking your machine date and time.

eventId: auth-login disposition: failure reason: Multiple possible values

Error programming <cardRole> card. Error resetting <cardRole> card PIN. Error unprogramming <cardRole> card.

Try the card action again and, if that doesn't work, try a different card. The card may be damaged or not a VotingWorks-issued card.

eventId: smart-card-program-complete disposition: failure

Formatting USB drives

Failed to Format USB Drive

Try again and, if that doesn't work, try a different USB drive.

eventId: usb-drive-format-complete disposition: failure

Election package configuration

Invalid election package zip file. Invalid election definition file. Invalid system settings file.

Double check that you're attempting to load a valid VotingWorks-provided election package file.

eventId: election-configured disposition: failure

Importing CVRs

There was an error reading the contents of <exportName>: Unable to authenticate cast vote records. Try exporting them from the scanner again.

Try exporting CVRs from the relevant scanner again. The CVRs may be damaged, e.g., because the USB drive was pulled from the machine while data was being written.

eventId: import-cast-vote-records-complete disposition: failure

Other

Card Reader Not Detected

Try restarting. If the card reader is still not detected, reach out to VotingWorks for assistance.

eventId: auth-login disposition: failure reason: no_card_reader

Something went wrong - Please restart the machine.

Restart the machine.

eventId: unknown-error

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