VxCentralScan Error Messages
VxCentralScan is programmed to intuitively explain problems to an election official.
Smart card error messages
Card Backward
Flip the smart card and reinsert it.
eventId: auth-login disposition: failure reason: card_error
Invalid Card
Follow the instructions on screen. Primary actions include trying a different card, programming a fresh card with VxAdmin, and checking your machine date and time.
eventId: auth-login disposition: failure reason: Multiple possible values
Ballot scanning error messages
Streak Detected - The last scanned ballot was not tabulated because the scanner needs to be cleaned.
Clean the scanner before continuing to scan ballots.
eventId: scan-adjudication-info adjudicationTypes: UnreadablePage
Official Ballot - The last scanned ballot was not tabulated because it is an official ballot but the scanner is in test ballot mode.
Toggle the machine mode under settings to match your ballots.
eventId: scan-adjudication-info adjudicationTypes: InvalidTestModePage
Test Ballot - The last scanned ballot was not tabulated because it is a test ballot but the scanner is in official ballot mode.
Toggle the machine mode under settings to match your ballots.
eventId: scan-adjudication-info adjudicationTypes: InvalidTestModePage
Wrong Election - The last scanned ballot was not tabulated because it does not match the election this scanner is configured for.
Locate the correct ballots or reconfigure your VxCentralScan with the correct election.
eventId: scan-adjudication-info adjudicationTypes: InvalidBallotHashPage
Unreadable - The last scanned ballot was not tabulated because there was a problem reading the ballot.
Try scanning again. If the ballot still fails to scan, and you are confident that the ballot matches the scanner configuration, the ballot may have print issues or other artifacts that are preventing it from being scanned, e.g., smudges on the QR code. Consider manually tallying it.
eventId: scan-adjudication-info adjudicationTypes: UnreadablePage
Invalid Scale - The last scanned ballot was printed at an invalid scale.
Hand count the ballot or duplicate the voter's selections onto a properly printed ballot for scanning.
eventId: scan-adjudication-info adjudicationTypes: UnreadablePage
Saving CVRs
Failed to Save CVRs
Try again and, if that still fails, try another USB drive.
eventId: export-cast-vote-records-complete disposition: failure
Other
Card Reader Not Detected
Try restarting. If the card reader is still not detected, reach out to VotingWorks for assistance.
eventId: auth-login disposition: failure reason: no_card_reader
Something went wrong - Please restart the machine.
Restart the machine.
eventId: unknown-error
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