VxSuite User Manual - v4
  • VotingWorks Overview
  • VxAdmin System Setup
    • VxAdmin Hardware Setup
    • Configure VxAdmin
    • Save Election Package
    • Smart Cards and User Roles
    • USB Formatting
    • VxAdmin Diagnostics
    • Unlocking & Locking
    • VxAdmin Printer FAQs
  • VxAdmin Error Messages
  • VxScan
    • Configure VxScan
    • Printer Management
    • Scanner Management
    • VxScan Diagnostics
    • VxScan Error Messages
    • Additional Poll Worker Actions
    • Additional VxScan Settings
  • Logic & Accuracy Pre-Election Testing
    • L&A Overview
    • L&A Cleanup
    • Setup Inspection
  • Election Day Guides
    • VxScan Setup
    • Opening Polls
    • Assisting Voters
    • Closing Polls
    • Packing Up VxScan
  • Election Night Guides
    • Tally Results
    • Write-In Adjudication
    • Manual Tallies
    • Reports
    • Mark Results as Official
  • After Election Night
    • Retaining & Removing Election Files
    • Post-Election Audit Resources
  • Checklists
    • Overview
    • New Hampshire Checklists
    • Pre-Election Setup Checklist
    • L&A Testing Checklist
    • Poll Worker Checklist
    • Election Night Checklist
  • Miscellaneous
    • Signed Hash Validation
    • Setting Date & Time
    • Operational Environment
    • Seal Recommendations
    • Supply List
  • VxCentralScan
    • VxCentralScan Hardware Setup
    • Configure VxCentralScan
    • Central Scanning
    • Election Night Checklist - VxCentralScan
    • Retaining and Removing Files - VxCentralScan
    • VxCentralScan Diagnostics
  • VxCentralScan Error Messages
  • VxMark
    • VxMark Hardware Setup
    • Configure VxMark
    • Open and Close Polls
    • Voting Sessions
    • Voting Session Language & Settings
    • Packing Up VxMark
    • VxMark Error Messages
    • VxMark Diagnostics
    • Retaining and Removing Files - VxMark
    • VxMark Checklist
  • System Maintenance Manual
    • Maintenance Overview
    • VxAdmin & VxCentralScan Maintenance Manual
    • VxScan Maintenance Manual
    • VxMark Maintenance Manual
    • Approved Parts List
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VxCentralScan Error Messages

VxCentralScan is programmed to intuitively explain problems to an election official.

Error Message
Election Official Action
Log File Entry

Smart card error messages

Card Backward

Flip the smart card and reinsert it.

eventId: auth-login disposition: failure reason: card_error

Invalid Card

Follow the instructions on screen. Primary actions include trying a different card, programming a fresh card with VxAdmin, and checking your machine date and time.

eventId: auth-login disposition: failure reason: Multiple possible values

Ballot scanning error messages

Streak Detected - The last scanned ballot was not tabulated because the scanner needs to be cleaned.

Clean the scanner before continuing to scan ballots.

eventId: scan-adjudication-info adjudicationTypes: UnreadablePage

Official Ballot - The last scanned ballot was not tabulated because it is an official ballot but the scanner is in test ballot mode.

Toggle the machine mode under settings to match your ballots.

eventId: scan-adjudication-info adjudicationTypes: InvalidTestModePage

Test Ballot - The last scanned ballot was not tabulated because it is a test ballot but the scanner is in official ballot mode.

Toggle the machine mode under settings to match your ballots.

eventId: scan-adjudication-info adjudicationTypes: InvalidTestModePage

Wrong Election - The last scanned ballot was not tabulated because it does not match the election this scanner is configured for.

Locate the correct ballots or reconfigure your VxCentralScan with the correct election.

eventId: scan-adjudication-info adjudicationTypes: InvalidBallotHashPage

Unreadable - The last scanned ballot was not tabulated because there was a problem reading the ballot.

Try scanning again. If the ballot still fails to scan, and you are confident that the ballot matches the scanner configuration, the ballot may have print issues or other artifacts that are preventing it from being scanned, e.g., smudges on the QR code. Consider manually tallying it.

eventId: scan-adjudication-info adjudicationTypes: UnreadablePage

Saving CVRs

Failed to Save CVRs

Try again and, if that still fails, try another USB drive.

eventId: export-cast-vote-records-complete disposition: failure

Other

Card Reader Not Detected

Try restarting. If the card reader is still not detected, reach out to VotingWorks for assistance.

eventId: auth-login disposition: failure reason: no_card_reader

Something went wrong - Please restart the machine.

Restart the machine.

eventId: unknown-error

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Last updated 5 days ago