Assisting Voters
Last updated
Last updated
VxScan is ready to accept a new ballot whenever it displays Insert Your Ballot:
A voter can then push their ballot onto the tray and into the scanner. When a ballot is properly inserted, the scanner will grip the ballot. If a ballot is inserted at an angle, the scanner may push the ballot back into the voter's hands without scanning, in which case the voter should simply re-insert their ballot. VxScan will then scan the ballot by pulling it in while showing the following screen:
If the ballot has no issues, the ballot will go into the ballot box and the screen will show that the ballot has been counted. Notice that the Sheets Scanned count goes up.
After a few seconds, VxScan will return to the Insert Your Ballot screen in preparation for the next voter.
If the ballot was not counted because of an issue, the scanner will hold the ballot. There could be any of the following issues with the ballot depending on state law or rule.
A ballot is considered overvoted if the scanner recognizes more than the allowed number of votes for a particular race. For example, a voter marked two candidates in a race where they must make a single choice. If the voter would like to correct their error, they should select Return Ballot and VxScan will return the ballot to the voter. If the voter would like to count the ballot as is, they should select Cast Ballot and then confirm by selecting Cast Ballot again. All votes will be counted in correctly voted contests but the overvoted contest will be ignored.
An overvote will also be detected when a candidate is marked and writing is detected on the write-in line for the same contest if it exceeds the number of allowed votes (when required by law or rule). This is true even if the bubble is not marked.
If a state requires notification to the voter that a ballot has no selections marked, the voter will be prompted to review their ballot.
The voter may have circled or underlined the names of their choices instead of filling in the bubbles. Or the voter may have used a writing utensil whose marks are ignored by the scanner, like a highlighter. VxScan will warn the voter that their ballot appears blank.
If the voter would like to correct their error, they should select Return Ballot and VxScan will return the ballot to the voter. If the voter would like to count the ballot as is, they should select Cast Ballot and then confirm by selecting Cast Ballot again. The Sheets Scanned count will increase but no votes will be counted from a blank ballot.
If a state requires notification to the voter that a specific contest has fewer than the maximum selections marked, the voter will be prompted to review their ballot.
If the voter would like to correct their error, they should select Return Ballot and VxScan will return the ballot to the voter. If the voter would like to count the ballot as is, they should select Cast Ballot and then confirm by selecting Cast Ballot again. All votes will be counted.
If a voter has both undervotes and overvotes on their ballot and the state requires review of both, the Review Your Ballot screen will list the number of contests with each issue. Select View contests to see the full list of contests that were undervoted or overvoted.
If the voter would like to correct their errors, they should select Return Ballot and VxScan will return the ballot to the voter. If the voter would like to count the ballot as is, they should select Cast Ballot and then confirm by selecting Cast Ballot again.
Simple changes to the screens color and size can be very helpful for voters with low vision and other cognitive disabilities. Selecting Settings in the upper left hand corner of the screen provides the voter with different options. Select Color to change the text and background color and select Text Size to change the text size.
Four different color options are available for users. While we provide a short description of who may benefit most from these different options, please note that the user likely knows what setting is best for them.
White text, black background - used by a person that finds white backgrounds too bright due to visual disabilities.
Gray text, dark background - used by a person needing lower contrast. For example, a person with dyslexia may find the screen quieter.
Dark text, light background - as the default this setting will be used by most people.
Black text, white background - used by a person who needs the highest contrast because of light vision or color perception disabilities or aging.
The default text size is Medium. A user can select Small, Large, or Extra-Large based on their preferences. Select Done to save the selection.
If a jurisdiction provides language options to voters, a voter may select that language by selecting English. Next, they'll select the language of their choice and select Done.
All selections above are made for a specific voting session and will reset with the next voter.
