VxSuite User Manual - v4
  • VotingWorks Overview
  • VxAdmin System Setup
    • VxAdmin Hardware Setup
    • Configure VxAdmin
    • Save Election Package
    • Smart Cards and User Roles
    • USB Formatting
    • VxAdmin Diagnostics
    • Unlocking & Locking
    • VxAdmin Printer FAQs
  • VxAdmin Error Messages
  • VxScan
    • Configure VxScan
    • Printer Management
    • Scanner Management
    • VxScan Diagnostics
    • VxScan Error Messages
    • Additional Poll Worker Actions
    • Additional VxScan Settings
  • Logic & Accuracy Pre-Election Testing
    • L&A Overview
    • L&A Cleanup
    • Setup Inspection
  • Election Day Guides
    • VxScan Setup
    • Opening Polls
    • Assisting Voters
    • Closing Polls
    • Packing Up VxScan
  • Election Night Guides
    • Tally Results
    • Write-In Adjudication
    • Manual Tallies
    • Reports
    • Mark Results as Official
  • After Election Night
    • Retaining & Removing Election Files
    • Post-Election Audit Resources
  • Checklists
    • Overview
    • New Hampshire Checklists
    • Pre-Election Setup Checklist
    • L&A Testing Checklist
    • Poll Worker Checklist
    • Election Night Checklist
  • Miscellaneous
    • Signed Hash Validation
    • Setting Date & Time
    • Operational Environment
    • Seal Recommendations
    • Supply List
  • VxCentralScan
    • VxCentralScan Hardware Setup
    • Configure VxCentralScan
    • Central Scanning
    • Election Night Checklist - VxCentralScan
    • Retaining and Removing Files - VxCentralScan
    • VxCentralScan Diagnostics
  • VxCentralScan Error Messages
  • VxMark
    • VxMark Hardware Setup
    • Configure VxMark
    • Open and Close Polls
    • Voting Sessions
    • Voting Session Language & Settings
    • Packing Up VxMark
    • VxMark Error Messages
    • VxMark Diagnostics
    • Retaining and Removing Files - VxMark
    • VxMark Checklist
  • System Maintenance Manual
    • Maintenance Overview
    • VxAdmin & VxCentralScan Maintenance Manual
    • VxScan Maintenance Manual
    • VxMark Maintenance Manual
    • Approved Parts List
Powered by GitBook
On this page
  • Casting Ballots
  • Overvoted Ballots
  • Blank Ballots
  • Undervotes
  • Multiple Corrections
  • Adjusting Color and Size
  • Language
Export as PDF
  1. Election Day Guides

Assisting Voters

PreviousOpening PollsNextClosing Polls

Last updated 3 months ago

Casting Ballots

VxScan is ready to accept a new ballot whenever it displays Insert Your Ballot:

A voter can then push their ballot onto the tray and into the scanner. When a ballot is properly inserted, the scanner will grip the ballot. If a ballot is inserted at an angle, the scanner may push the ballot back into the voter's hands without scanning, in which case the voter should simply re-insert their ballot. VxScan will then scan the ballot by pulling it in while showing the following screen:

If the ballot has no issues, the ballot will go into the ballot box and the screen will show that the ballot has been counted. Notice that the Sheets Scanned count goes up.

After a few seconds, VxScan will return to the Insert Your Ballot screen in preparation for the next voter.

If the ballot was not counted because of an issue, the scanner will hold the ballot. There could be any of the following issues with the ballot depending on state law or rule.

Overvoted Ballots

A ballot is considered overvoted if the scanner recognizes more than the allowed number of votes for a particular race. For example, a voter marked two candidates in a race where they must make a single choice. If the voter would like to correct their error, they should select Return Ballot and VxScan will return the ballot to the voter. If the voter would like to count the ballot as is, they should select Cast Ballot and then confirm by selecting Cast Ballot again. All votes will be counted in correctly voted contests but the overvoted contest will be ignored.

An overvote will also be detected when a candidate is marked and writing is detected on the write-in line for the same contest if it exceeds the number of allowed votes (when required by law or rule). This is true even if the bubble is not marked.

Blank Ballots

If a state requires notification to the voter that a ballot has no selections marked, the voter will be prompted to review their ballot.

The voter may have circled or underlined the names of their choices instead of filling in the bubbles. Or the voter may have used a writing utensil whose marks are ignored by the scanner, like a highlighter. VxScan will warn the voter that their ballot appears blank.

If the voter would like to correct their error, they should select Return Ballot and VxScan will return the ballot to the voter. If the voter would like to count the ballot as is, they should select Cast Ballot and then confirm by selecting Cast Ballot again. The Sheets Scanned count will increase but no votes will be counted from a blank ballot.

Undervotes

If a state requires notification to the voter that a specific contest has fewer than the maximum selections marked, the voter will be prompted to review their ballot.

If the voter would like to correct their error, they should select Return Ballot and VxScan will return the ballot to the voter. If the voter would like to count the ballot as is, they should select Cast Ballot and then confirm by selecting Cast Ballot again. All votes will be counted.

Multiple Corrections

If a voter has both undervotes and overvotes on their ballot and the state requires review of both, the Review Your Ballot screen will list the number of contests with each issue. Select View contests to see the full list of contests that were undervoted or overvoted.

If the voter would like to correct their errors, they should select Return Ballot and VxScan will return the ballot to the voter. If the voter would like to count the ballot as is, they should select Cast Ballot and then confirm by selecting Cast Ballot again.

Adjusting Color and Size

Simple changes to the screens color and size can be very helpful for voters with low vision and other cognitive disabilities. Selecting Settings in the upper left hand corner of the screen provides the voter with different options. Select Color to change the text and background color and select Text Size to change the text size.

Text and Background Color

Four different color options are available for users. While we provide a short description of who may benefit most from these different options, please note that the user likely knows what setting is best for them.

White text, black background - used by a person that finds white backgrounds too bright due to visual disabilities.

Gray text, dark background - used by a person needing lower contrast. For example, a person with dyslexia may find the screen quieter.

Dark text, light background - as the default this setting will be used by most people.

Black text, white background - used by a person who needs the highest contrast because of light vision or color perception disabilities or aging.

Text Size

The default text size is Medium. A user can select Small, Large, or Extra-Large based on their preferences. Select Done to save the selection.

Language

If a jurisdiction provides language options to voters, a voter may select that language by selecting English. Next, they'll select the language of their choice and select Done.

All selections above are made for a specific voting session and will reset with the next voter.