# Warranty Model

## Estimated Replacement Rates

| <p><br></p>                    | VxScan (incl ballot box) | VxAdmin  | VxCentralScan | VxMarkScan |
| ------------------------------ | ------------------------ | -------- | ------------- | ---------- |
| Estimated Replacement Rate     | 10 years                 | 10 years | 10 years      | 10 years   |
| Estimated Cost Per Replacement | $7,500\*                 | $2,500\* | $2,500\*      | $7,500\*   |

\*Costs quoted here reflect 2024 costs. VotingWorks expects prices to increase over time, in line with US inflation rates.

## Estimated Warranty Types and Costs

VotingWorks requires all voting equipment customers to purchase our Technology Repair, Upgrade, Support and Training (“Trust”) Services. TRUST Services will cover warranty for all products purchased. Average annual cost of TRUST Services will not exceed 5% of the equipment purchase price for years 1-10.

## Associated Replacement Policies, Services, and Available Maintenance Agreements

A sample TRUST Services Agreement is available [here](https://github.com/votingworks/docs-vxsuite-v4/blob/main/warranty-model/TRUST_Services_Agreement.pdf).

## Plans for Collecting, Maintaining, and Reporting Data to the EAC to Support and Validate Estimates

VotingWorks will continually collect data on warranty usage at the product level and compile such data into reports. VotingWorks will share this data with the EAC at least every two years.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.voting.works/vxsuite-tdp-v4/warranty-model.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.