Assisting Voters

Casting Ballots

VxScan is ready to accept a new ballot whenever it displays Insert Your Ballot Below.
A voter can then push their ballot onto the tray and into the scanner. When a ballot is properly inserted, the scanner will grip the ballot. If a ballot is inserted at an angle, the scanner may push the ballot back into the voter's hands without scanning, the voter should simply re-insert their ballot. VxScan will then scan the ballot by pulling it in and show the following screen.
If the ballot has no errors, the ballot will go into the ballot box and the screen will show that the ballot has been counted.
After a few seconds, VxScan will return to the Insert Your Ballot Below screen in preparation for the next voter.
If the ballot was not counted because of an an issue, the scanner will push the ballot back toward the voter but maintain a grip on it. There could be any of the following issues with the ballot.

Overvoted Ballots

The scanner recognized more than the allowed number of votes for a particular race. For example, a voter marked two candidates in a race where they must make a single choice. The voter may have not noticed they made two marks for a single race. More commonly, the voter may have made accidental marks on another bubble. VxScan will warn the voter and indicate which races have too many votes.
At that point, the voter can pull their ballot away from the scanner. Depending on the applicable laws and regulations, they may void the problematic ballot and mark their votes on a new ballot.
The voter could also choose to cast their overvoted ballot despite errors. When they do this, their votes are counted in contests for which their ballot has no errors and their votes are not counted in contests for which their ballot has errors. For example, if a ballot has too many votes for mayor but is otherwise acceptable, none of the votes for mayor will be counted but the rest of the ballot will be counted normally. The voter should select Count Ballot and then confirm by selecting Yes, count ballot with errors.
After a ballot is cast and VxScan is done processing it, the screen will return to the Insert Your Ballot Below screen and VxScan is ready to accept another ballot.

Blank Ballots

The scanner did not recognize any choices marked in the bubbles of the ballot. The voter may have circled or underlined the names of their choices instead of filling in the bubbles. Also, the voter may have used a writing utensil whose marks are ignored by the scanner, like a red-ink pen. VxScan will warn the voter that their ballot appears blank.
The voter can then remove their ballot in order to re-mark it or obtain a new ballot to mark.

Using VxMark

Activating a Ballot Style

If a voter chooses to use the VxMark, you'll need to use your Poll Worker Card to select their ballot. Insert the Poll Worker Card as instructed on the screen.
Then select the ballot style under the Choose Ballot Style heading.
Select the desired ballot style, and the screen changes to indicate that the VxMark has been activated with that ballot style.
Remove the Poll Worker Card and let the voter know they can begin voting by selecting Start Voting.

Voting Instructions

The voter will be presented with one contest at a time. They will make a selection by selecting the candidate of their choice.
The voter moves to the next contest by selecting Next.The voter can skip a contest by selecting Next without making a selection. To return to a previous contest, they should select Back.
After working through all contests, a Review Your Votes screen appears that allows the voter to change any vote by selecting Change.
When done reviewing, the voter selects I'm Ready to Print My Ballot. The ballot should begin printing. Once it's done printing, the screen will display instructions for the voter to verify and scan their ballot.
The voter may select the Done button if they wish, but it's not required. The screen will automatically refresh to the starting point after a few seconds.
The voter should take their printed ballot and review it one final time (as able). They should then be directed to VxScan to scan their ballot.