VxAdmin Hardware Setup

Hardware Overview

VxAdmin consists of a commercial off-the-shelf (COTS) laptop pre-installed with VotingWorks software and an HP printer:
VxAdmin Laptop and Printer
VotingWorks also provides the USB flash drives, cords, adapters, and programmable smart cards to operate the system. Besides the printer, all equipment is stored in an Orange Apache 4800 Case, which also contains the VxBatch laptop.
Case containing VxAdmin, VxBatch, and small peripherals

Hardware Setup

  1. 1.
    Unbox Laptop: remove laptop from case and plug in the included charger to laptop and outlet.
  2. 2.
    Unbox Printer: remove printer from box and plug in the included power cord to printer and outlet.
  3. 3.
    Connect Laptop to Printer: use provided USB cable to connect printer to laptop.
  4. 4.
    Turn on Laptop: turn on laptop using the power button in the top-left of keyboard.
  5. 5.
    Turn on Printer: turn on printer using the power button on the front right and follow any on-screen instructions.
  6. 6.
    Load Paper: load compatible paper into the printer.

Recommended and Compatible Paper

We recommend using 28 lb letter paper (8.5" x 11"), specifically the following:
You may also use 24 lb or 32 lb paper. Do not use paper thinner than 24 lb. Thinner paper is somewhat transparent, and marks from one side of the ballot show through the paper and interfere with scanning of the opposite side.

HP Printer FAQ

Do we need to install toner?
New printers come with toner installed by default. The display will alert you when the toner level becomes low, at which point please follow HP's instructions to replace it.
The printer displays "Select Language" and won't print. What do I do?
The first time a printer is used or if it is ever reset, it must be configured by responding to the on-screen prompts. You can simply press the "OK" button repeatedly, selecting all the defaults, until it says "Ready."
How do I fix streaks, lines, or otherwise poor print quality?
Print a "Cleaning Page." In order to do so, navigate through the following options on the printer LCD screen:
  1. 1.
    Setup
  2. 2.
    Printer Maintenance
  3. 3.
    Print Quality Tools
  4. 4.
    Cleaning Page
Printing the cleaning page will usually clear the printer's rollers of stray ink that is causing print issues.
What if printing a "Cleaning Page" helps, but the issue keeps coming back?
If you are not using the recommended paper, it's possible that the paper you are using is not compatible with the printer. When toner doesn't print properly to a page, it can end up on the rollers where it will cause streaks on later pages. Try printing another cleaning page and then using a recommended paper.
If you are using a recommended paper, the toner cartridge may be defective and may need to be replaced.
Last modified 1mo ago