VxScan Error Messages
VxScan is programmed to intuitively explain to a voter or poll worker problems that may occur with a ballot or the VxScan. The following is a list of potential error messages and the actions a voter or a poll worker should take to remedy the error.
Error Message
Voter Action
Poll Worker Action
Ballot Bag Full
Ask a poll worker for help.
Replace the full ballot bag with an empty ballot bag. Insert a Poll Worker Card after the ballot bag is replaced and confirm replacement is complete.
Ballot Not Counted
Remove ballot and scan again.
Ballot Not Counted - Live ballot detected. Scanner is in test mode.
Ask a poll worker for help.
Contact your election administrator, scanner is in test mode.
Ballot Not Counted - Test ballot detected. Scanner is in live mode.
Ask a poll worker for help.
Issue the voter an official ballot. Contact your election administrator if you do not have official ballots.
Ballot Not Counted - The ballot does not match the election this scanner is configured for.
Ask a poll worker for help.
Verify the correct ballot was issued to the voter. Contact your election administrator for the correct ballots.
Ballot Not Counted - The ballot does not match the precinct this scanner is configured for.
Ask a poll worker for help.
Contact your election administrator for the correct ballots or to change the precinct on the VxScan.
Ballot Not Counted - The ballot is jammed in the scanner.
Ask a poll worker for help.
Clear the ballot jam and have the voter reinsert their ballot.
Ballot Not Counted - There was a problem reading this ballot. Please scan again.
Remove the ballot and scan again.
If the ballot continues to be unread, spoil the ballot and issue a new one to the voter.
Card is Backwards
Remove the card, turn it around, and insert it again.
Internal Connection Problem
Ask a poll worker for help.
Check visible cord connections. Contact your election administrator to check internal cord connections.
Invalid Card - Remove the card to continue.
Contact your election administrator for a new Poll Worker Card.
No Power Detected
Ask a poll worker for help.
Plug power cord into a live outlet.
Remove Your Ballot - Another ballot is being scanned.
Remove the ballot and wait for the previous ballot to be counted.
Export as PDF
Copy link