VxMark System Diagnostics & Troubleshooting
Information about power, the printer, and accessible controller can be viewed in the System Diagnostics screen of the VxMark. To navigate to the System Diagnostics screen, insert a Poll Worker Card and select
View Other Actions.
View Other Actions
The following information will be displayed on the screen. It provides details on each component of the VxMark, allowing for easy troubleshooting.
If the diagnostics show warnings about the printer, such as the need to replace the toner cartridge, the status will need to be refreshed after corrections have been made to the printer. Select
Refresh Printer Statusto see the updated status.
If an accessible controller is not functioning properly, there are two ways to troubleshoot. The first is a quick reset.
Insert a Poll Worker card into the VxMark and select
Reset Accessible Controller.
Reset Accessible Controller
If the reset does not remedy the problem, go to the System Diagnostics screen by selecting
Start Accessible Controller Testand follow the prompts on the screen using the accessible controller to navigate.
Start Accessible Controller Test