VxScan is programmed to intuitively explain to a voter or poll worker problems that may occur with a ballot or the VxScan. The following is a list of potential error messages and the actions a voter or a poll worker should take to remedy the error.
Ballot Not Counted
Remove ballot and scan again.
Ballot Not Counted - Live ballot detected. Scanner is in test mode.
Ask a poll worker for help.
Contact your election administrator, scanner is in test mode.
Ballot Not Counted - Multiple sheets detected. Remove your ballot and insert one sheet at a time.
Remove the ballot sheets and insert one sheet at a time.
If the error repeats, contact your election administrator to review double sheet detection settings.
Ballot Not Counted - Test ballot detected. Scanner is in official mode.
Ask a poll worker for help.
Issue the voter an official ballot. Contact your election administrator if you do not have official ballots.
Ballot Not Counted - The ballot does not match the election this scanner is configured for.
Ask a poll worker for help.
Verify the correct ballot was issued to the voter. Contact your election administrator for the correct ballots.
Ballot Not Counted - The ballot does not match the precinct this scanner is configured for.
Ask a poll worker for help.
Contact your election administrator for the correct ballots or to change the precinct on the VxScan.
Ballot Not Counted - The ballot is jammed in the scanner.
Ask a poll worker for help.
Clear the ballot jam from inside the ballot box and have the voter reinsert their ballot.
Ballot Not Counted - There was a problem reading this ballot. Please scan again.
Remove the ballot and scan again.
If the ballot continues to be unread, spoil the ballot and issue a new one to the voter.
Card is Backwards
Remove the smartcard, turn it around, and insert it again.
Internal Connection Problem
Ask a poll worker for help.
Reboot the scanner. Insert the Poll Worker Card, select No, and Power Down, then replug in.
If the error continues to display, contact your election administrator to check internal cord connections.
Invalid Card - Remove the card to continue.
Contact your election administrator for a new Poll Worker Card.
No Power Detected
Ask a poll worker for help.
Plug power cord into a live outlet.
Remove Your Ballot - Another ballot is being scanned.
Remove the ballot and wait for the previous ballot to be counted.
VxScan's ballot box capacity is 2500 ballot sheets. If the ballot box reaches capacity, ballots should be removed and secured according to state law and rule.