VxAdmin Error Messages
VxAdmin is programmed to intuitively explain problems to an election official.
Smart card error messages
Card Backward
Flip the smart card and reinsert it.
eventId: auth-login disposition: failure reason: card_error
Invalid Card
Follow the instructions on screen. Primary actions include trying a different card, programming a fresh card, and checking your machine date and time.
eventId: auth-login disposition: failure reason: Multiple possible values
Error programming <cardRole> card. Error resetting <cardRole> card PIN. Error unprogramming <cardRole> card.
Try the card action again and, if that doesn't work, try a different card. The card may be damaged or not a VotingWorks-issued card.
eventId: smart-card-program-complete disposition: failure
Formatting USB drives
Failed to Format USB Drive
Try again and, if that doesn't work, try a different USB drive.
eventId: usb-drive-format-complete disposition: failure
Election package configuration
Invalid election package zip file. Invalid election definition file. Invalid system settings file.
Double check that you're attempting to load a valid VotingWorks-provided election package file.
eventId: election-configured disposition: failure
Number of <limitType> in <electionEntity> (<value>) exceeds system limit of <limitValue>.
Use an election definition that is within system limits.
eventId: election-configured disposition: failure
Importing CVRs
There was an error reading the contents of <exportName>: Unable to authenticate cast vote records. Try exporting them from the scanner again.
Try exporting CVRs from the relevant scanner again. The CVRs may be damaged, e.g., because the USB drive was pulled from the machine while data was being written.
eventId: import-cast-vote-records-complete disposition: failure
Other
Card Reader Not Detected
Restart the machine. If problems persist after restarting, ask your election official to contact VotingWorks support.
eventId: auth-login disposition: failure reason: no_card_reader
Something went wrong - Please restart the machine.*
Restart the machine. If problems persist after restarting, ask your election official to contact VotingWorks support.
eventId: unknown-error
*Error messages with an asterisk next to them correspond to unexpected error states where the cause is not immediately known. VotingWorks will likely ask for logs after the election to identify the cause and improve the product for future elections.
Last updated