# VxAdmin Printer FAQs

**Do we need to install toner?**

New printers come with toner pre-installed, see the [#vxadmin-supply-list](https://docs.voting.works/vxsuite-user-manual-v4/miscellaneous/supply-list#vxadmin-supply-list "mention") for replacement options. To install a new toner cartridge, follow [HP's instructions](https://support.hp.com/us-en/document/ish_5455373-5578919-16).

**The printer displays "Select Language" and won't print. What do I do?**

Your printer is not fully configured. Configure the printer by responding to the on-screen prompts. You can simply press the "OK" button repeatedly, selecting all the defaults, until it says "Ready."

**How do I fix streaks, lines, or otherwise poor print quality?**

Print a "Cleaning Page." Navigate through the following options on the printer LCD screen:

1. Setup
2. Printer Maintenance
3. Print Quality Tools
4. Cleaning Page

Printing the cleaning page will usually clear the printer's rollers of stray ink that is causing print issues.

**What if printing a "Cleaning Page" helps, but the issue keeps coming back?**

It's possible the paper you are using is not compatible with the printer. When toner doesn't print properly to a page, it can end up on the rollers where it will cause streaks on later pages. Try printing another cleaning page or try a different type of compatible paper.

If you continue to have issues, the toner cartridge may be defective and may need to be replaced.