VxScan Error Messages
VxScan is programmed to intuitively explain to a voter or poll worker problems that may occur with a ballot or the VxScan. The following is a list of potential error messages and the actions a voter or a poll worker should take to remedy the error.
Error Message | Voter Action | Poll Worker Action |
---|---|---|
Ballot Not Counted | Remove ballot and scan again. | |
Ballot Not Counted - Live ballot detected. Scanner is in test mode. | Ask a poll worker for help. | Contact your election administrator, scanner is in test mode. |
Ballot Not Counted - Multiple sheets detected. Remove your ballot and insert one sheet at a time. | Remove the ballot sheets and insert one sheet at a time. | If the error repeats, contact your election administrator to review double sheet detection settings. |
Ballot Not Counted - Test ballot detected. Scanner is in official mode. | Ask a poll worker for help. | Issue the voter an official ballot. Contact your election administrator if you do not have official ballots. |
Ballot Not Counted - The ballot does not match the election this scanner is configured for. | Ask a poll worker for help. | Verify the correct ballot was issued to the voter. Contact your election administrator for the correct ballots. |
Ballot Not Counted - The ballot does not match the precinct this scanner is configured for. | Ask a poll worker for help. | Contact your election administrator for the correct ballots or to change the precinct on the VxScan. |
Ballot Not Counted - The ballot is jammed in the scanner. | Ask a poll worker for help. | Clear the ballot jam from inside the ballot box and have the voter reinsert their ballot. |
Ballot Not Counted - There was a problem reading this ballot. Please scan again. | Remove the ballot and scan again. | If the ballot continues to be unread, spoil the ballot and issue a new one to the voter. |
Card is Backwards | Remove the smartcard, turn it around, and insert it again. | |
Internal Connection Problem | Ask a poll worker for help. | Reboot the scanner. Insert the Poll Worker Card, select |
Invalid Card - Remove the card to continue. | Contact your election administrator for a new Poll Worker Card. | |
No Power Detected | Ask a poll worker for help. | Plug power cord into a live outlet. |
Remove Your Ballot - Another ballot is being scanned. | Remove the ballot and wait for the previous ballot to be counted. |
VxScan's ballot box capacity is 2500 ballot sheets. If the ballot box reaches capacity, ballots should be removed and secured according to state law and rule.
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